Customer Experience & Process Consulting for High Growth Brands
We help D2C, B2C, and health-tech companies build better customer journeys, streamline operations, and scale without chaos.
What We Help You Solve
CX Strategy & Retention
Fix broken customer journeys that cause friction and churn.
- Improve NPS, CSAT, and retention metrics
- Build scalable support systems
Business Process Management
Diagnose and fix workflow gaps that slow your growth.
- Improve order to resolution timelines
- Build leaner ops with measurable SLAs
AI & Automation Readiness
Identify opportunities to work smarter, not harder.
- Build SOP and training for adoption
- Save time and cost with smart tools
Who We Work With (Key Industries)
D2C Brands
Fast moving companies selling directly to consumers.
Health & Wellness
Platforms helping people live healthier lives.
Beauty & Personal Care
Companies enhancing personal wellbeing.
SaaS & Tech
Startups scaling their customer experience.
B2C Services
Providers focusing on consumer satisfaction.
The Results We Deliver
Our clients see measurable improvements across key performance indicators.
Repeat Orders
D2C fitness brand boosted customer retention after CX strategy revamp
30%
NPS Points
Wellness platform improved satisfaction in just 60 days
21
Refund Time
Beauty brand accelerated resolution through process optimization
46%
Support Savings
B2B SaaS reduced costs with automation and streamlined SOPs
40%
Want results like these?
CX + ORM = Real Growth
What Most Brands Ignore
Most brands focus on growth by running ads and chasing traffic. But the real growth often hides in plain sight - in how your customers feel and what they say.
Customer Experience (CX)
Every touchpoint in the customer journey matters:
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Simplified customer support
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Effective problem resolution
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Alignment between promises and delivery
Online Reputation (ORM)
Your digital footprint builds trust and drives conversion:
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Proactive review response
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Testimonial generation
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Feedback driven improvement
These are not extras they are how you earn trust, increase retention, and get referrals.
When you do both CX and ORM well, the results speak for themselves:
50% more leads for D2C brands
21 point NPS increase in 60 days
4x growth without more ad spend
You don't always need more visitors.
You need a better experience. And a name people trust.
You need a better experience. And a name people trust.
Why XLNT Consultants
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Deep Expertise
40+ years of experience across CX, operations, and growth. We understand what works for B2C and D2C brands.
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Hands On Implementation
We don't just advise,we implement, measure, and transfer working systems. Real solutions, not just recommendations.
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Data First Approach
Every project ties to measurable results. From NPS improvements to faster process turnaround times.
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Practical & Lean
No endless decks. We deliver sharp fixes, clear SOPs, and fast execution across multiple industries.
Want to see what this looks like in your business?
Let's Talk Growth
Ready to improve retention and customer satisfaction?
We'll review your journey and suggest 2ā3 no-nonsense fixes that can be implemented quickly.
Need to enhance team efficiency?
Our operational assessment identifies bottlenecks and provides actionable solutions for immediate implementation.
Want to scale without the chaos?
We'll help you build sustainable processes that grow with your business and delight your customers.